Shipping policy

Shipping Policy

At RoamGear, we are committed to providing fast and reliable delivery across North America.

Free Shipping

  • Canada: All orders ship free of charge

  • United States: All orders ship free of charge

No minimum purchase required. Shipping rates are fully covered by RoamGear for standard delivery within Canada and the USA.

Processing Times

  • Orders are typically processed within 1–3 business days

  • Once shipped, delivery times will vary based on location and carrier

Shipping Carriers

We work with a range of trusted freight and parcel carriers to ensure safe and efficient delivery of all products, including oversized items such as bumpers and off-road accessories.

Returns & Return Shipping

  • Return shipping is not covered under any circumstances

  • Customers are fully responsible for all return shipping costs

  • Original shipping costs (even if free) are non-refundable

Restocking Fee

  • All approved returns are subject to a restocking fee

  • The restocking fee will be deducted from the refund amount

  • Fees may vary depending on the product and condition upon return

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and order details so we can assist in resolving the issue.

Important Notes

  • Ensure your shipping address is correct at checkout

  • RoamGear is not responsible for delays caused by carriers, weather, or unforeseen circumstances

  • Oversized items may require freight delivery and appointment scheduling